This document sets out how we manage personal information that is collected as part of our business practices. Our privacy guidelines have been reviewed to be in line with Australian Privacy legislation that is in effect from 12th March, 2014.
When discussing Your Information we are referring to personal Information that is defined by the Privacy Act and new legislation that has taken effect in 2014.
Personal information is any information or opinion about an identifiable individual, or an individual who is reasonably identifiable.
The kinds of information collected and held
Depending on the relationship with Express Virtual Meetings (EVM) we may collect and hold a range of different information about you.
This may include:
How Your Information is collected
We may collect Your Information in a number of ways:
If you choose not to provide certain information about you, we may not be able to provide you with the service you require.
How Your Information is held
Your Information is held in electronic format in secure storage facilities that are owned and operated by our service providers. We take all reasonable steps to maintain the security of Your Information and to protect it from unauthorised disclosures.
While we take these steps to maintain the security of Your Information, you should be aware of the many information security risks that exist today.
How Your Information is used
We may use Your Information for a range of different purposes, including:
How Your Information is used for direct marketing
We may use Your Information for a range of marketing activities so that we can promote and market our products, services and special offers that we think will be of interest to you. This may be carried out via email, social media, online content and display advertising and may continue after you cease acquiring any products or service from us until you opt out via the websites (as outlined below) or by calling 1300 520 886.
How your information is disclosed
We may disclose Your Information to 3rd parties who provide services to us, including organisations and contractors that assist us with delivering our services. These include:
In some cases, the organisations that we may disclose Your Information may be based outside Australia. Our billing system and marketing automation system providers are based in the United States of America. Both have strict guidelines and policies to maintain the security of Your Information.
How you can access or correct Your Information or make a privacy complaint.
If you wish to access any personal information that we hold or would like to correct any errors in that information, please contact us by calling 1300 520 886 or emailing us at firstname.lastname@example.org
You may also use these contact details to notify us of any privacy complaints you have, including if you think we have failed to comply with the Australian Privacy Principles (APP) or the Privacy Act.
We are committed to responding to any complaints and resolving any issues, however you also have the option to lodge a complaint with the regulators:
Australian Information Commissioner: www.oaic.gov.au
Telecommunications Industry Ombudsman: www.tio.com.au